This Privacy Policy outlines the privacy policies and practices of Alair Enterprises Canada Ltd. (“Alair Homes”) regarding the collection, use, and disclosure of personal information, including in relation to our website: www.alairhomes.ca (the “Site”). Alair Homes reserves the right to change, modify, or update the terms of this Privacy Policy at any time without notice. Any revisions will be posted on the Site, and it is your responsibility to regularly check for updates. Continued use of the Site after such revisions signifies your consent and agreement to the modified Privacy Policy. In this Privacy Policy, “Personal Information” refers to any information about an identifiable individual, as defined under applicable Canadian laws.

Collection of Information

We collect and store Personal Information from homeowners/clients and others (an “Individual”) through various channels:

• When you submit a contact form on the Site.
• When you use the LiveChat service on the Site.
• When you contact us via phone and provide your Personal Information verbally.
• When you email anyone at Alair Homes.
• When you submit a Local Market Partners contact form or directly inquire about a Market Partner relationship.
• When you make a franchise inquiry by contact form, phone, or email.
• We also collect information from devices and applications used to access the Site, such as device type, location, connection information, page views, referral URL, IP address, browsing history, and web log information using cookies or similar technologies.

Use of Information

Alair Homes may use Personal Information from homeowners/clients and others (an “Individual”) for the following purposes:

• To enter into and manage contractual relationships, including the purchase of services.
• For contract management and administration.
• To provide information and services requested, and to respond to comments or inquiries.
• With consent, to send newsletters, updates, announcements, and special promotions related to Alair Homes’ products and services.
• To tailor your experience on the Site using demographic and profile data, along with publicly available information.
• For other purposes identified at the time the information is collected.

Disclosure of Information

Alair Homes does not sell Personal or Business Information. However, we may disclose Information as follows:

• To third-party service providers, agents, market partners, suppliers, and team members who provide services to or on behalf of Alair Homes, including hosting, data management, market analysis, franchise evaluation, and retention services. These third parties may use servers in the U.S. or other countries where the personal information could be processed and stored.
• In response to search warrants or legal inquiries, in compliance with Canadian, U.S., or other applicable laws.
• As necessary for legal claims, or during corporate mergers, sales, reorganizations, or changes in control.

Security

Alair Homes takes reasonable precautions to protect Personal Information against loss, theft, unauthorized access, or disclosure. Our third-party service providers are obligated to maintain the confidentiality and security of transferred Personal Information. Suspected security breaches should be reported immediately using the contact details provided below. Alair Homes retains Personal Information only as long as necessary for business purposes, legal requirements, or as per agreements. We take reasonable measures to securely dispose of or destroy Personal Information to prevent unauthorized access.

Opt-Out

Individuals may opt out of receiving communications from Alair Homes by using the unsubscribe link in our email communications or by contacting us directly.

Access/Corrections

Individuals can contact us to access, modify, or correct any inaccuracies in their Personal Information. Complaints regarding this Privacy Policy can also be directed to us in writing, and we will investigate and respond appropriately.

Governing Law

This Privacy Policy is governed by Canadian law. All actions involving the Site will be considered as conducted at Alair Homes’ headquarters, regardless of the location of the servers.

Contact

For questions regarding this Privacy Policy or the collection, use, disclosure, or retention of your Personal Information, please contact us at:

• Email: clientcare@alairhomes.com
• Phone: (250) 824-0279

Latest Revision: May 2018
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